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Timberland - Herald Square

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4.0 star rating 12 reviews Details , Opens a popup Rating details $$ Shopping Edit , Opens a popup Edit category Write a Review Add Photo Share , Opens a popup Bookmark , Opens a popup Map

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show less B D F M N Q R 34 St. - Herald Sq 0.08 mi 1 2 3 34 St. - Penn Station 0.25 mi 4 6 6X 33 St. 0.31 mi

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  • Edit 28 W 34th St
    Manhattan, NY 10001
    b/t Avenue Of The Americas & 5th Ave
    Midtown West
  • Get Directions
  • Transit information B D F M N Q R 34 St. - Herald Sq and 2 more stations
  • Phone number (212) 564-5921
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Shopping Photo of Timberland - Herald Square - Manhattan, NY, United States Tonya J. Photo of Timberland - Herald Square - Manhattan, NY, United States by Tonya J. Photo of Timberland - Herald Square - Manhattan, NY, United States. Wearing Glancy Ruched Peep-Toe Bootie in Black Tonya J. Wearing Glancy Ruched Peep-Toe Bootie in… by Tonya J. Photo of Timberland - Herald Square - Manhattan, NY, United States. Love them Photo of Timberland - Herald Square - Manhattan, NY, United States. Glancy Ruched Peep-Tow Booties Photo of Timberland - Herald Square - Manhattan, NY, United States. ..I convinced myself that I deserve these.. Photo of Timberland - Herald Square - Manhattan, NY, United States. ..timberlands- for meeeee!.. See all 7 photos
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    Jersey City Gold Buyers

    5.0 star rating 16 reviews 3.7 Miles away from Timberland - Herald Square Adam G. said "I don't normally write reviews, but I had to for this place. We have all seen "we buy gold", the main reason to go here is CUSTOMER SERVICE! I have dealt with them on two occasions and when i came back the…" read more in Appraisal Services, Gold Buyers

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  • Language English (12)
  • Rating
    • 1 (Eek! Methinks not.)
    • 2 (Meh. I've experienced better.)
    • 3 (A-OK.)
    • 4 (Yay! I'm a fan.)
    • 5 (Woohoo! As good as it gets!)
    Start your review of Timberland - Herald Square.
  • John H.
    • John H.
    • Manhattan, NY
    • 0 friends
    • 5 reviews
    5.0 star rating 9/24/2017

    Came here to get the "Men's Eagle Bay Boots Style A1JRS015" [timberland.com/shop/mens… after seeing them online and loving the look! I was in the market for durable shoes/work boots for the fall/winter, because I'm in and out all day. I just got a pair of Banana Republic Chukkas for $100. on sale which usually retails for $180. They are more for the going out on Saturday night type deal and the heel is very loud. It reminds me of the Seinfeld episode where Jerry is wearing cowboy boots.

    Back to the store. I was greeted by everyone. All the staff was friendly. I was going to ask someone if they had he boots, and right away they were in the middle of the store and they stood out. The manager asked what I needed. She got them for me in two sizes. I actually told her my boots/shoes have been too big (which they have been) so instead of the usual 11 and 10.5, I got 10 and 9.5! The 9.5 actually fit good from the tip test, but I made the mistake of cutting my toe nails beforehand. (You're supposed to go for shows about 2-3 weeks from cutting, so I heard.) Anyway, she asked another employee to get the boots. I forget his name and I even asked again. It was Danny or something with a D I believe. Also very friendly and helpful and didn't try to "upsell", even though I actually went in knowing I wanted the water protector and the brush which the Timberland website recommends for this boot.

    While I was there I even heard another worker giving burger joint tips to I believe out-of-towners. He said there was a Spanish burger joint around the block. I even asked him again before I left, I went around the block in the same area as Timberland (I think), but only saw a Smash Burger joint. Ended up getting  that instead. Wasn't bad.

    I got the 9.5's. They felt great in the store. Lightweight, comfortable. The only thing as the day went on (I wore them out), I felt pressure on the right side of my foot, the pinky toe area. I hope it's not too tight and/or it will stretch out/break em in. Friend said I can return them, but I know pretty much anywhere, once you wear them out, that's it. All in all I am happy with my purchase. Just on my part, instead of getting them too big, this time I may have went too small, but only time will tell.

    The store itself, the staff, having what I wanted and the help and quickness...AMAZING! Would definitely come back here for Timbs. I had went to one in Soho, near Chinatown before, nothing against them. Was also a good experience years back, but would definitely come to this one for all my future shopping.

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  • Jay A.
    • Jay A.
    • Fullerton, CA
    • 39 friends
    • 119 reviews
    • 15 photos
    5.0 star rating 1/8/2017

    Super helpful people. This was a very good experience for me in customer service. I came in during a sale where shoes were going fast and yet everyone was doing there best to help me.

    Big shout out to Denis and Mimi who helped me with everything as they were being pulled in every direction by customers and coo workers. Did not have my size but will def come back to this place.
    Denis thank you!

    1 person voted for this review

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  • Merlin C.
    • Merlin C.
    • Manhattan, NY
    • 199 friends
    • 486 reviews
    • 47 photos
    • Elite ’17
    5.0 star rating 10/31/2015

    Love Timberland walking shoes because they can double as dress shoes -- never been "caught" once -- yet actually feel comfortable. Walked in and got out in like 10 minutes. This store is very well-organized and staffed.

    Look, it's a shoe store, what else is there to say. You either have a great selection and fast service, or you're there all day and in the end they can't find a 11.0 in your size after wasting 30 minutes. Not the case here.

    4 people voted for this review

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  • Jonathan G.
    • Jonathan G.
    • New York, NY
    • 302 friends
    • 28 reviews
    • 7 photos
    5.0 star rating 12/3/2016

    Super friendly and helpful. Great selection to choose from. The manager was beyond helpful and even got me a band aid after I cut my finger on something in the store. I tried on at least 8 different pairs/sizes and the manager was so helpful, patient, and Knowledgeable - especially since this is my first pair ever! Will be back for another pair soon!

    1 person voted for this review

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  • Thalia T.
    • Thalia T.
    • Bronx, NY
    • 0 friends
    • 6 reviews
    • 9 photos
    1.0 star rating 10/25/2016

    My husband went yesterday to get a winter boots,the people's who working in there very unprofessional,they cannot give u the right help,the shoes in there's not for free I think they will hire people who have experience about customer service .

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  • Maryella P.
    • Maryella P.
    • San Diego, CA
    • 300 friends
    • 316 reviews
    • 490 photos
    • Elite ’17
    5.0 star rating 4/8/2014
    • 1 check-in

    I was not leaving NY without some timbs... I happened to walk right by the shop and I stopped in to check it out... There was a security guard at the door, it made me feel so fancy... I don't ever shop for myself like this but I deserve it, dammit... friendly sales associates, got exactly what I wanted, NY trip successful :)

    5 people voted for this review

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  • Starbellied S.
    • Starbellied S.
    • New York, NY
    • 9 friends
    • 171 reviews
    • 3 photos
    5.0 star rating 11/14/2015 Updated review

    I've had my boots for almost a year and wear them often.
    They ARE waterproof,still fit great,are comfortably broken in while remaining in top condition.
    A very well made product!

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    Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in? Maybe Later 5.0 star rating 12/23/2014 Previous review This is my first experience with Timberland products. I was perving winter boots online and saw… This is my first experience with Timberland products. I was perving winter boots online and saw their tall lace up waterproof Stratham boot. You know how you see things on the intertubes that don't really exist in the third dimension?Yeah,well I thought that was this. I perused some of the retailers in the mall who sell Timberlands and they didn't have them.
    So on Sunday while on a jaunt in the cit-ay,I wandered into the Timberland store. I asked about the boot and they had it! The lady who helped me was professional,friendly,and knew her product.I didn't catch her name,but she brought out 2 pairs of the boots,one in brown(uh,no...) and the last pair she had in black.They were a half size larger than I wear and I didn't think it was going to work out.She told me they run small,and she was a million percent correct.They fit perfectly and off we all went to the register.P.S. they were on sale as well!
    Timberland's is not so much my style(these boots being an exception even for them),but the staff was worth the look see.Everyone I encountered was congenial and professional.It was a very pleasant experience all around. Read more

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  • Chia-Hsuan L.
    • Chia-Hsuan L.
    • Elmhurst, NY
    • 8 friends
    • 40 reviews
    • 306 photos
    4.0 star rating 11/8/2014

    Extremely friendly stuff with patience, good service with smile and always take care of you. Even lend me thick socks to try on with the boots. I could buy it online for cheaper prices, but instead I went there to purchase because of their good service compare to other stores, highly recommended!

    1 person voted for this review

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  • Billy A.
    • Billy A.
    • Brooklyn, NY
    • 3 friends
    • 7 reviews
    5.0 star rating 12/10/2014

    Janet, the store manager here was phenomenal! She was extremely helpful. Here is why:
    I needed new boots right away because my shoes had a hole in them and itt was raining that day.  I looked on Amazon to see the price of the boots, and expected the price to be the same as in the store. When I went into the store, I was devastated to see that the price was $20 more expensive. I only had enough for the online price because my credit card was compromised, and I didn't have access to my bank funds. I explained this to Janet, the manager, and she price sold me the boots for the $20 cheaper!

    Amazing customer service.
    Great way to price match. The price from Amazon was from the Timberland seller.

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  • Candace Y.
    • Candace Y.
    • Rego Park, NY
    • 27 friends
    • 2 reviews
    • 1 photo
    1.0 star rating 3/9/2015

    I created an account just to write this review since Timberland doesn't have a place for complaints. Manager of the 34th Street store is racist! Everybody else was friendly and helpful except the manager was pretending to be friendly, super fake. And when I asked the staff if they have a military discount the manager immediately yelled from the other side of the store US military only! I tried to say "US military only huh?" to see if she realizes her rudeness. I guess she still doesn't understand the situation here. I'm never going back to this store as long as somebody like her is still working there.

    Ka R. and 4 others voted for this review

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  • Henry G.
    • Henry G.
    • New York, NY
    • 0 friends
    • 1 review
    1.0 star rating 6/13/2014

    I needed new boots during the winter we had in NYC 2013/2014 so I went into Timberland on 34th looking for a pair of waterproof boots. My first experience with Timbs was back in the 90's with a standard tan pair which were comfortable and reliable not to mention only around 30.00 which I wore 'til I wore them out. Since then I've owned different pairs of boots (mostly combat boots) and never had a problem. Since my past experience with Timbs was good and after looking at all the options on their website I decided to check out a pair.
    The sales person was very helpful and I found a pair I liked so I made my purchase. One week later I decided to wear the boots but half way through the morning the left boot was irritating my ankle. As the day went on the pain became so bad that I started limping and walking very slowly. When I got home and removed the boot I noticed it had cut into my ankle and the wound was bright red and open. I was unable to wear my old pair of boots for 2 weeks while the cut started to heal and I decided to return the Timbs. Unfortunately, I was told that since I had worn the boots once I could not return them and would have to buy something else. This wasn't a wear them once and return them situation which I've never done. I was very careful with them and made sure they were absolutely clean before going back to the store.  A return policy like this has nothing in common with customer satisfaction as I had paid 190.00 for a name brand boot that didn't work out for me. I showed the sales person and the manager my ankle and was told this happens and you have to wear them past this point. As I said I've worn boots and never had this problem, maybe mass production and lower quality control is the underlying problem. To put the blame on the customer is a cheap cop out and seeing how the manager was quick on the defense, he's obviously been through this before. To add insult to injury  the manager went so far as to tell me it takes longer to heal as we get older. At this point I was really annoyed but since I still needed boots and after trying on several other styles I found a pair I liked that didn't seem to rub against my ankle so I decided to take them. These boots were 150.00 but the manager still wasn't happy that he had a sale out of me and told the salesperson that I had to buy 40.00 worth of misc. items to total 190.00. I couldn't believe it but since the sales person recommended heavy winter socks I decided to take a couple of pairs. That didn't work out once I found out they didn't have any more socks in my size so after looking a t shirts and other merch. I ended up with a cap and shoe protection cream.
    I really didn't need the cap, it's to bad the manager had to put his sales numbers ahead of the best interests of a customer The choice to return or not should have been mine in the first place but since I made a purchase in the end, he could have cut me some slack on the 40.00. Moral of the story: don't buy Timberlands if there's an unforeseeable possibility you may have to return them. I won't be going back.

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  • Paul M.
    • Paul M.
    • New York, NY
    • 9 friends
    • 130 reviews
    • 5 photos
    5.0 star rating 11/27/2011
    • First to Review

    I hate shopping.  I get anxiety when faced with all the choices so I generally shop online and rely on user reviews to pick an empirically qualified product.  However, I needed to exchange an online purchase for a smaller size so I came in to the physical store.  Even though they were piping christmas music and I had to choose a different style of boot since they didn't have the one I'd bought, the staff was accomodating, helpful and genuinely friendly.

    2 people voted for this review

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