Timberland - Women's Clothing - 201 Newbury St, Back Bay, Boston, MA - Phone Number - Yelp ladies timberland boots
Timberland
Unclaimed
This business has not yet been claimed by the owner or a representative.
Claim this business to view business statistics, receive messages from prospective customers, and respond to reviews.
9 reviews
Details
, Opens a popupRating details$$$
Women's Clothing,
Men's Clothing
Edit
, Opens a popupEdit categoriesWrite a Review
Add Photo
Share, Opens a popupBookmark, Opens a popup
Transit information
show less
Green
Copley Station
0.16 mi
Orange
Back Bay Station
0.31 mi
Framingham/Worcester
Franklin
Needham
Providence/Stoughton
Back Bay
0.32 mi
Get directions
Edit
201 Newbury St Boston, MA 02116
b/t Fairfield St & Exeter St
Back Bay
Get Directions
Transit information
Green
Copley Station and 2 more stations
Phone number
(617) 247-1478
Business website
timberland.com
Send to your Phone
ShoppingFashionWomen's ClothingShoppingFashionMen's Clothing
Photo of Timberland - Boston, MA, United States
by Amy B.
Add Photos
Ad
Komal’s Custom Tailors & Shirt Makers
10 reviews
17.2 Miles away from Timberland
Vivek S. said
"I am no expert in suit alteration, but this business is worth a review. As per Mr. Lachoo, he has been in suit making and alterations for a while now. I had him alter my professional suit and trouser in a…"
read more
in Bespoke Clothing, Clothing Rental
Ad
Pure Hockey
20 reviews
4.9 Miles away from Timberland
Jeremy K. said
"I have returned multiple times since my previous review and they seem to have taken my feedback to heart (I was actually contacted by them on Yelp and they let me know that changes would be made) and I can…"
read more
in Skate Shops, Sporting Goods, Sports Wear
Ask the Community
Yelp users haven’t asked any questions yet about Timberland.
Ask a Question
Recommended Reviews for Timberland
Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Learn more.
×
Sort by
Yelp Sort
Yelp Sort
Newest First
Oldest First
Highest Rated
Lowest Rated
Elites
Language
English (9)
English(9)timberland uttakn>
Start your review of Timberland.
Stephen K.
Newport Beach, CA
0 friends
7 reviews
2 photos
Share review
Embed review
Compliment
Send message
Follow Stephen K.
Stop following Stephen K.
9/4/2017
My experience here prompted me to write this review. I do not recall the staff persons name that I worked with and only have the initials of SGK on my receipt for cashier. Anyhow, shopping anywhere in Boston on Labor Day is mayhem wherever you go, and the folks @ Timberland were awesome. I tried one model shoe in three different sizes and color variations and the woman was hands down awesome. It was busy and she offered great customer service. What I also liked is that she owned the same shoe and knew the fit well vs the high top. She also provided expert info on care of the shoe; weatherizing with appropriate "balm proofed" for wet weather. I highly recommend the Timberland store; shoes and clothing are of good quality and excellent customer service. Thank you!
Was this review …?
Useful
Funny
Cool
Others will see how you vote!
Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in?
Maybe Later
Nikki Y.
Boston, MA
0 friends
2 reviews
Share review
Embed review
Compliment
Send message
Follow Nikki Y.
Stop following Nikki Y.
4/26/2016
I've been meaning to write this review for well over a year, which is crazy because you must imagine several times in the past year, despite all the real things that happen in life, I have thought about the Timberland store on Newbury street. Even crazier is that with these thoughts comes a little guilt for not doing what I felt was right, what they deserve... a damn good Yelp review.
Well over a year ago I bought some 'Timbs' from Journeys. I had bought them a half size too small but thought for sure that they would stretch out. They did not stretch out, they completely maintained their form for two months through Boston's salty winter.
My all black Timbs looked so good and kept my feet warm and dry. They hurt like a btch though. From my boney back heel to my boney baby toe. They started hurting so bad to feel the pain up through my legs.
So I went to the Timberland Store on Newbury Street and was greeted by Murray (spelling?). I explained the situation and utter pain I was in. I asked him if he had any advice to stretch the boots out, maybe a special oil or shoe horn, idk. Murray told me not to worry about. He went into the back grabbed the proper size and had me try them on. He then pointed out that I currently owned the summer line without fleece lining and that he could exchange them for the winter line in the proper size if I wanted. I was shocked. I thought for sure I would have to pay for my mistake but here was Murray correcting my misjudged sizing AND offering me the warmer option (which is extremely necessary for Boston winters). It was so considerate I was shocked.
I still have those boots and they are pretty beat up. I wore them loose to look cool and laced them all the way up to look proper. They started to reflect the abusive wearing I was subjecting them too. But I just couldn't part with them. So I went back to the Timberland store over a year later and guess who was there? Murray!
Now he didn't remember me, thats okay, whatever. But he took care of things again! The new line of the same boot that year had a tan fleece lining and I very specifically wanted all black everything. Murray understood this and found me a pair of my boots at an outlet, in another state, even cheaper than the first pair I bought. They were shipped to my house within a week!
Never in retail have I experienced such great customer service like that. It genuinely felt as though he was just a good person working at Timberland and made a great impression on the store and brand as a whole.
Thanks so much, Nikki
Was this review …?
Useful
Funny
Cool
Others will see how you vote!
Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in?
Maybe Later
Owen B.
Boston, MA
32 friends
2 reviews
Share review
Embed review
Compliment
Send message
Follow Owen B.
Stop following Owen B.
12/27/2015
I am just an occasional Yelper, but I had to log on specifically to recount the fantastic customer service experience that I received at this particular store.
I purchased a pair of Timberland boots about a month ago at CitySports (R.I.P.). I had originally only planned on wearing them during inclement weather, but they were so comfortable that they quickly became my everyday shoe for work and casual situations. Recently, I noticed a small tear had started to develop on the leather loop on the back of one of the shoes. Not too big of a deal, but enough that I was a little bummed.
That brings us to this Timberland store. I was out and about, getting some final holiday gifts on Newbury Street, when I decided on a whim to go into this establishment and see if they could do anything about the rip. I'm not sure what I expected, but I figured that the best case would be that they would be able to ship them to a repair center for a small cost. I was totally mistaken.
The first thing I noticed when I walked in was the owner, Sarah, wrapping a gift for a gentleman in some fantastic reflective wrapping paper. From what I quickly gathered, the man had asked for a gift box, and while they didn't have one, Sarah sent a employee to the corner store for wrapping supplies. So, impressive customer service off the bat.
I showed Sarah my boots and told her that I had purchased them at CitySports. She immediately said that they stand behind their products and it wouldn't matter that I had bought them elsewhere, they would make it right. They would either replace the boots or pay to have them fixed at a nearby cobbler. Her employee checked the back room, and came out with a brand new identical pair of my boots. I tried them on, and as simple as that, I was able to exchange my original pair and walk out with the new ones. Wow!
Thank you, Sarah, for making things right and blowing away my expectations when you had no immediate obligation to do so. I'll definitely be back to shop at this store, knowing that whatever I purchase there will be a good investment for years to come.
Was this review …?
Useful
Funny
Cool
Others will see how you vote!
Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in?
Maybe Later
Gladys L.
Los Angeles, CA
401 friends
93 reviews
466 photos
Share review
Embed review
Compliment
Send message
Follow Gladys L.
Stop following Gladys L.
11/4/2015
1 check-in
Listed in Living Large
I've been to this Timberland's store about 3 or 4 times as I decided whether or not to buy a certain pair of boots for the winter. After doing some research on the internet, I realized they have great products. I went in to try on an exact size due to the reviews I read on their website. I tried on the junior and women's size in the insulated 6 inch black boot. The junior size fit better than the women's size and it was about $20 less. I also found out they have a student discount of 20%!
I purchased leather water resistant gloves and the cleaning spray for my boots, all 3 items for about $150! Totally worth it for amazing quality! The staff on the floor know all about the products, even when I hit them with curve-ball questions.
Was this review …?
Useful
Funny
Cool
Others will see how you vote!
Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in?
Maybe Later
Linda T.
Dorchester, Boston, MA
16 friends
37 reviews
32 photos
Share review
Embed review
Compliment
Send message
Follow Linda T.
Stop following Linda T.
12/15/2015
Did not feel welcomed at all. Would rather order online and deal with hassle of waiting for shipping and whatever else than step into this store again.
1 person voted for this review
Useful2
Funny
Cool
Others will see how you vote!
Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in?
Maybe Later
Michael C.
Boston, MA
922 friends
1342 reviews
1757 photos
Elite ’17
Share review
Embed review
Compliment
Send message
Follow Michael C.
Stop following Michael C.
3/23/2014
The store is well designed and the staff is super friendly. They always have dog treats too if you have an animal which is really nice. Timberlands tend to run large, so try on a 1/2 to full size less than you normally would. The store is a great showroom but if you looking for some of their generic shoes you can often find them cheaper online.
Was this review …?
Useful
Funny
Cool
Others will see how you vote!
Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in?
Maybe Later
Jack P.
Medford, MA
0 friends
108 reviews
Share review
Embed review
Compliment
Send message
Follow Jack P.
Stop following Jack P.
12/29/2014
specifically went to newbury street over the weekend to use a gift card I got for xmas. its the only official store around. I went for boots.... work boots. que the wahwah sound. not a big selection of functional boots that wouldn't get you laughed off a job site. the store products and staff were all very nice, but it is newbury street so I guess I shouldn't have expected a lunch pail selection. I was informed that my best option was to go to sears or some other retailer try on a pair I like then just order them through the official website, nice advice... tho I found a pair I really like and my size is currently unavailable on the official site. wha whah again
1 person voted for this review
Useful1
Funny
Cool
Others will see how you vote!
Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in?
Maybe Later
Gabriel O.
Providence, RI
48 friends
79 reviews
12 photos
Share review
Embed review
Compliment
Send message
Follow Gabriel O.
Stop following Gabriel O.
7/7/2014
I've always liked Timberland footwear. I don't mind paying a bit more for an item that will last me an exceptionally longer amount of time than its competitors. As far as the brand goes, I like Timberland's wares, and I only have two gripes. One being that the clothes, while certainly well made, never fit me and I have to pay extra to have them tailored. The second is the contrasting quality of their shoe laces in comparison to their shoes/boots. Across multiple purchases of Timberland footwear I've always found myself replacing the laces frequently. Now let me segue into the reason I docked an extra star on this location. The staff here, in my multiple experiences, have always been friendly and personable. However I feel like they don't truly stand behind their offers of service. On my last visit, looking to invest in a new pair of boots, I was also hoping for some assistance in regards to the aforementioned quality of shoe laces. I had purchased a pair of shoes about a month or so earlier and well before my return to this location, one side of the laces was seriously fringed. I inquired about having the laces replaced, or what else I could do to remedy the situation, and the sales reps didn't even try to help me with my problem. They essentially told me I was SOL, and moved on to looking into what they could sell me.
Photo of Timberland - Boston, MA, United States
Start your review of Timberland.
Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in?
Maybe Later
