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Home Call Center Terms to Know

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If you want to get started working at home as a home-based (or virtual call center agent), you’ll need to know the lingo. Here are a few terms you may encounter as you research this work-at-home career field.

 

 

  • botas de madeira coloridasre--disabled"> 01 of 07

    Talk Time

     

    For call center agents the phrase “talk time” has another meaning, outside of their cell phone plan. In a call center, talk time is the amount of time the agent spends with a customer on the telephone. It begins with the initial greeting and ends with the disconnect.

    Many metrics are developed to measure different aspects of talk time, and agents are evaluated on these. However, it is also typically used to   to determine an agent’s pay, either the base pay or the incentive bonus pay.

    Call center...MORE pay structures vary--some pay on an hourly basis and some pay on a per-minute and per-call basis. In the non-hourly pay structures, agents are paid only for talk time, not for time waiting for calls.

    In addition to sales commissions and bonuses, incentives, another aspect to both hourly and per-minute/per-call pay, can be based on various metrics that involved talk time. While the metrics below are often used by managers to measure the performance of a whole center or a group, these can be applied on individuals as well.

    • Average talk time - the average number of minutes an agents is on the phone with each customer.
    • Wrap time or after -call work (ACW) - the amount of time it takes an agent to complete non-talk time tasks related to a call Average handle time (AHT) = the average of the number of minutes all aspect of a phone call, including ATT and ACW

    Related Information: Call Center FAQ

     

  • 02 of 07

    Inbound Call Center

    Call Centers
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    An inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound call center agents often provide customer service or technical support to callers but can also sell products and services or make appointments. An inbound call center may be a traditional call center or a virtual call center.

    Related Information: Setting Up Your Own Call center at Home

     

  • 03 of 07

    Outbound Call Center

     

    An outbound call center is a call center where telephone agents or telemarketers only make outgoing phone calls for a company or organization. Outbound call center agents typically are selling products and services or making appointments. An outbound call center may be a traditional call center or a virtual call center.

    Related Information: All About Sales Jobs From Home

     

  • 04 of 07

    Telehealth

     

    Telehealth means the delivery of health-related services by way of telecommunication technology. The technology could include telephone, videoconferencing and email. It can between a patient and a healthcare professional or between healthcare professionals.

    Telehealth encompasses the subjects of telemedicine, telenursing and telephone triage. Remote case management and giving health advice or information by phone are some telehealth jobs often performed by nurses.

    Telehealth does not necessarily...MORE meant telecommuting for the health care professional, though it can. Telehealth can also be known as telemedicine or telenursing.

    Related Information: Medical Call Center Jobs

     

    Continue to 5 of 7 below.
  • 05 of 07

    More:

     

    • BPO and Other Outsourcing Terms to Know
    • Direct Sales Terms
    • Transcription Terms

     

  • 06 of 07

    Telephone Triage

    Telephone triage is when a medical professional, usually a registered nurse, speaks by telephone to a patient and assesses the patient's symptoms or health concerns and offers advice.

    This is done utilizing clinical protocols that help the nurse determine the severity of the patient's health issues and rank them according to urgency. Telephone triage nurses educate patients and guide them to appropriate care.

    Telephone triage services are offered by health care facilities, often for...MORE physician's offices to take calls from patients trying to contact the doctor. Telephone triage does not necessarily meant telecommuting for the health care professional, though it can. Telephone triage falls under the broad umbrella of telehealth. It can also be known as phone triage, telephone nurse triage, telehealth, telenursing, and teletriage.


    Related Information: List of Work at Home Nurse Jobs
     

     

  • 07 of 07

    Call Center

    A traditional call center is a central location where telephone agents, or operators, make outgoing calls or field inbound calls for a company or organization. These calls may be customer service or sales calls. Agents in call centers may specialize in one type of call or may take only one type

    Related term: Virtual call center - a call center agent who works from home rather than a central office.

     


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Historic Hunting Property : Pine Mountain : Harris County : Georgia

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Huge Acreage Lake Estate : Spring City : Rhea County : Tennessee

Huge Acreage Lake Estate

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Hunters Paradise : Jeffersonville : Twiggs County : Georgia

Hunters Paradise

703 Acres : Jeffersonville : Twiggs County : Georgia : $650,275

Asheville, Nc Calls You Home : Mars Hill : Madison County : North Carolina

Asheville, Nc Calls You Home

1.63 Acres : Mars Hill : Madison County : North Carolina : $49,900

Reduced, The Reserve - Jones County : Round Oak : Jones County : Georgia

Reduced, The Reserve - Jones County

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Sierra Highlands Ranch Arizona : Saint Johns : Apache County : Arizona

Northern Arizona land for sale, unchanged and unspoiled. Sierra Highlands Ranch is a majestic wilderness land set amid lush stands of pinon and juniper woodlands, sweeping valleys carpeted with colorful wildflowers and is home to free roaming elk, deer and antelope. If you have dreamed of a cabin site in a truly secluded and quiet northern Arizona...

Showcase 40 Acres : $22,500

Sierra Highlands Ranch Arizona

Saint Johns : Apache Co : AZ

First United Realty

Scenic, Hunting, Well, Electric : Rocksprings : Edwards County : Texas

This is Tract 2, Buffalo Draw Ranch. The property has a 1/3 shared interest in a working well with a submersible pump. Electricity is on the property. Very scenic property with an abundance of native game and free ranging exotics. The picture shown in this listing were taken at a water trough located on the property. Buffalo Draw Ranch is located...

Showcase 51.07 Acres : $142,741

Scenic, Hunting, Well, Electric

Rocksprings : Edwards Co : TX

Sam Poorman : Ranch Enterprises

Cool Northern Az Ranch $273 Month : Saint Johns : Apache County : Arizona

Northeastern Arizona is land of scenic vistas, clean mountain air and quiet seclusion. It is home to free roaming herds of elk, deer and antelope which feed on its rich native range grasses and find shelter within its evergreen woodlands. Horizon Ranch is a small collection of private 37 acre ranch parcels now available for private deeding in this...

Showcase 38.96 Acres : $31,700

Cool Northern Az Ranch $273

Saint Johns : Apache Co : AZ

First United Realty

Historic Hunting Property : Pine Mountain : Harris County : Georgia

The 7,456-acre Cason Callaway Woodland Estate is being offered for purchase for the first time ever by the Callaway family. Located in Harris County, Georgia, the property was assembled by Cason Callaway, founder of nearby Callaway Gardens. In fact, this property was once part of his 40,000-acre estate, which included Callaway Gardens. Like the...

Showcase 7,456 Acres : $42,500,000

Historic Hunting Property

Pine Mountain : Harris Co : GA

Tom Brickman : Cyprus Partners

Scenic Az Wilderness Ranch : Saint Johns : Apache County : Arizona

Scenic Northern AZ Wilderness Ranch $232 Month Tract 12: Spacious 36 acre high country ranch situated in the lush highlands of the Colorado Plateau in eastern Arizona. The land rests at a cool-clear 6,000’ elevation and is a 30 minute drive to an historic pioneer town founded in the 1870’s with a good selection of services and shopping. Just south...

Showcase 36.07 Acres : $25,900

Scenic Az Wilderness Ranch

Saint Johns : Apache Co : AZ

First United Realty

Huge Acreage Lake Estate : Spring City : Rhea County : Tennessee

-Beautiful wooded lake estate -Huge acreage -Deeded access to covered boat slips -Waterfront common area -Grand gated entrance -Excellent Location -Ask about how to buy using your 401K/IRA -Call 877-821-7518 ext. 7407 for details today. -Own your family lake retreat

Showcase 2.33 Acres : $29,900

Huge Acreage Lake Estate

Spring City : Rhea County : TN

Nathan Saunders : Premier Land

Asheville, Nc Calls You Home : Mars Hill : Madison County : North Carolina

-At nearly 4,000 feet in elevation, this home-site is a dream retreat to escape the heat -This excellent location offers views of Mt. Mitchell and multiple state parks -Only minutes to downtown Asheville, yet the serenity of a private, peaceful escape from the rat race -Incredible long-range views in every direction -Call 877-821-7518 ext. 5607...

Showcase 1.63 Acres : $49,900

Asheville, Nc Calls You Home

Mars Hill : Madison County : NC

Nathan Saunders : Premier Land

Owner Financed Private Estate Lot : Dublin : Laurens County : Georgia

At Jackson Farms, quiet country living is a way of life. We offer large, private estate lots, less than 15 minutes from downtown Dublin, GA. We are located just off US-19, less than 10 miles south of I-16. This property is located in the desirable West Laurens school district. Restrictive Covenants are in place to protect the value of your...

Showcase 22.07 Acres : $49,900

Owner Financed Private Estate

Dublin : Laurens Co : Georgia

Country Lots, LLC

Savannah, Ga Coastal Sites : Savannah : Chatham County : Georgia

-Incredible Live Oaks and Palms -Only 5 minutes to downtown -Paved roads and underground utilities -Views of Talmadge Bridge -Miles of walking, biking and equestrian trails -Completely surrounded by protected land (Wildlife Refuge, Protected Marshland and 250 year old preserve/rice dikes) -Properties up to 900+- acres from only $199,900. -Call...

Showcase 900 Acres : $1,999,900

Savannah, Ga Coastal Sites

Savannah : Chatham Co : Georgia

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Cuscowilla Golf Lot On Lake Oconee : Eatonton : Putnam County : Georgia

Situated at the 12th green and 13th tee box of top-ranked Cuscowilla, this 1.38 acre lot is nestled among mature pines and is within view of beautiful Lake Oconee. The lot is located in the Edge Water subdivision section of Cuscowilla - quiet, peaceful, and just a quick golf cart ride away from all Cuscowilla amenities. Cuscowilla is a gated...

Showcase 1.38 Acres : $185,000

Cuscowilla Golf Lot On Lake

Eatonton : Putnam Co : Georgia

Sara F

Scenic Northern Az Wilderness Ranch : Saint Johns : Apache County : Arizona

Northeastern Arizona is land of scenic vistas, clean mountain air and quiet seclusion. It is home to free roaming herds of elk, deer and antelope which feed on its rich native range grasses and find shelter within its evergreen woodlands. Horizon Ranch is a small collection of private 37 acre ranch parcels now available for private deeding in this...

Showcase 37 Acres : $22,900

Scenic Northern Az Wilderness

Saint Johns : Apache Co : AZ

First United Realty

1076 Ac Scenic Missouri Home : Climax Springs : Camden County : Missouri

1076 +/- acre farm and home with river frontage in Camden Co, MO This farm will have it all for the serious buyerhome, ranch, wildlife, river frontage, creek, year around recreationin a nice location. It is located between Lake of the Ozarks and Truman Lake on the west side of the county and approx. 1.5 hour north of Springfield, MO. This scenic...

Showcase 1,076 Acres : $2,850,000

1076 Ac Scenic Missouri Home

Climax Springs : Camden Co : MO

RecLand Realty, LLC

Coastal Waterfront In Savannah, Ga : Savannah : Chatham County : Georgia

-One-Day-Only Sale on Saturday, March 11th. -Incredible location with views of the Savannah skyline and the Savannah River -Incredible Live Oaks and Palms -Only 5 minutes to downtown Savannah -Paved roads and underground utilities -Views of Talmadge Bridge -Miles of walking, biking and equestrian trails -Completely surrounded by protected land...

Showcase 3.50 Acres : $49,900

Coastal Waterfront In Savannah

Savannah : Chatham Co : Georgia

Nathan Saunders : Premier Land

Free Ranging Exotics : Rocksprings : Edwards County : Texas

Very scenic hunting property with electricity. A dry creek bed runs through the center of the property, flanked by hills on both sides. A road has been bulldozed along this creek bed giving access to all the property. There is a heavy covering of Live Oak and cedar on the property providing ideal cover for animals. Hunters will find free ranging...

Showcase 78.99 Acres : $185,626

Free Ranging Exotics

Rocksprings : Edwards Co : TX

Sam Poorman : Ranch Enterprises

Affordable Mountain Land : Blairsville : Union County : Georgia

-Wooded estate along protected mountain stream Only $14,900. (WAS $69,900) -CALL TODAY at 877-821-7518 ext. 3907 -Amazing Bank Foreclosed properties in Georgia's high country. -Minutes to Downtown Blue Ridge, GA -Enjoy Lake Blue Ridge, Lake Nottely and Lake Hiwassee -Owner Financing available. -Ask about purchasing through your 401k or retirement...

Showcase 1 Acre : $14,900

Affordable Mountain Land

Blairsville : Union County : GA

Nathan Saunders : Premier Land

Arizona Wilderness Ranch $237 Mo : Saint Johns : Apache County : Arizona

Apache County, AZ Secluded Northern AZ Wilderness Ranch only $237 per month. Tract 235 is a beautiful 37.76 acre ranch located approximately 19 miles northeast of St. Johns, Arizona in the secluded highlands of the Arizona/New Mexico border country. The land is situated at a cool and clear 6,200 foot elevation where the comfortable temperatures...

Showcase 37.76 Acres : $27,500

Arizona Wilderness Ranch $237

Saint Johns : Apache Co : AZ

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Beautiful Land In Wine Country, Ca : Plymouth : Amador County : California

For Property Documents and Information, Please Visit: www.FRE.com/257D2 This Tender Offer Event is for a ±167-acre mixed-use development opportunity including commercial frontage on Hwy 49 and residential land uses throughout the balance of the property within the City of Plymouth, Amador County, California. Flat ground and gentle knolls rest...

Showcase 165 Acres : AUCTION 11/16/17

Beautiful Land In Wine Country

Plymouth : Amador County : CA

4.6 Acres Lot Tree Lake : Danville : Pittsylvania County : Virginia

Reduced... Welcome to Tree Lake Located within 15 minutes from Danville this property offers rural acreage not far from modern conveniences. It consists of 4.6 acres long road frontage, with cable and electricity onsite. Restricted to home with 1,100 Sq ft and no doublewides. This land could provide the perfect opportunity to build a single family...

Showcase 4.60 Acres : $12,000

4.6 Acres Lot Tree Lake

Danville : Pittsylvania Co : VA

Reduced, The Reserve - Jones County : Round Oak : Jones County : Georgia

Majestic White Oaks and Towering Pines cover the beautiful rolling terrain of "The Reserve". Several creeks and pond sites flow through. Old growth natural timber tracts are a rare commodity and in today's land market you will be hard pressed to find a tract like this one. Bordering the Piedmont Wildlife Refuge, "The Reserve" is within close...

Showcase 246 Acres : $699,000

Reduced, The Reserve - Jones

Round Oak : Jones Co : Georgia

Hunters Paradise : Jeffersonville : Twiggs County : Georgia

• 1.5+/- Miles of Frontage on the Ocmulgee River • Premier Hunting & Recreational Land • Beautiful Oxbow Lake • Loaded with Deer, Turkey, Bear, Hogs & Ducks • Excellent Interior Road System

Showcase 703 Acres : $650,275

Hunters Paradise

Jeffersonville : Twiggs Co : GA

Secluded Hunting, Large Neighbor : Robert Lee : Coke County : Texas

Lot 8, located at the end of a private road, borders a large ranch in the back of the property. $2,941 down, $487/month. Pecan Springs Ranch is located in Coke County, 8 miles west of Robert Lee off Highway 158. Pecan Creek runs through the ranch. This creek is a seasonal creek which flows in the early part of the year and gradually diminishes to...

21.43 Acres : $58,825

Secluded Hunting, Large

Robert Lee : Coke Co : Texas

Sam Poorman : Ranch Enterprises

Up To 52 Acres Oceanfront : Gouldsboro : Washington County : Maine

Oceanfront Land Liquidation on Saturday, October 7th. Enjoy tracts up to 52 acres Oceanfront with pricing from only $79,900 -Grand Gated Entrance -Utilities -All lots offer Ocean Access -Community Boat Launch and Storage -Whale and Dolphin Watching -Towering hardwoods -Incredible Ocean Views -Excellent financing available -On site Incredible 250...

New 52 Acres : $79,900

Up To 52 Acres Oceanfront

Gouldsboro : Washington Co : ME

Nathan Saunders : Premier Land

20 Ac - Pasture For Home Site - Pri : Camdenton : Camden County : Missouri

20 +/- acre farm in Camden Co, MO Mostly open pasture with some woods on partially fenced tract with road frontage. Part of a larger tract so additional Adjoining Acreage IS Available see the map. Suitable for a rural home site and recreational opportunities. The adjoining acreage has phenomenal deer & turkey hunting. The surrounding and adjoining...

20 Acres : $56,000

20 Ac - Pasture For Home Site

Camdenton : Camden County : MO

RecLand Realty, LLC

Auction Village At Blount Springs : Hayden : Blount County : Alabama

Auction (Many Selling Absolute) "The Village at Blount Springs” Saturday, October 28th at 10 am A beautiful place to call home, Blount Springs is unmatched in natural beauty with its private gated 450 acre community just 25 minutes north of Birmingham and 20 minutes south of Cullman. The Village at Blount Springs was created amongst the limestone...

New 1 Acre : AUCTION 10/28/17

Auction Village At Blount

Hayden : Blount Co : Alabama

Target Auction Company

Paradise On Golden Loop : New Port Richey : Pasco County : Florida

Price reduction.... Come steal this piece of Paradise on Golden Loop in New Port Richey Florida. Bring on your on mobile or build your cottage in the sun. Enjoy all that Pasco County and the Nature Coast has to offer. Close to town and amenities. Pasco is growing investors take notice. Make offer today at $19900 it won't last long.

1.17 Acres : $19,900

Paradise On Golden Loop

New Port Richey : Pasco Co : FL

Southland Properties Group Inc.

Country Living, Weekend Cabin : Robert Lee : Coke County : Texas

Lot 47-This parcel is the perfect spot for a retirement home or weekend getaway cabin. It has electricity and a well with a submersible pump and storage tank. $3,744 down, $620/month. Pecan Springs Ranch is located in Coke County, 8 miles west of Robert Lee off Highway 158. Pecan Creek runs through the ranch. This creek is a seasonal creek which...

21.09 Acres : $74,870

Country Living, Weekend Cabin

Robert Lee : Coke Co : Texas

Sam Poorman : Ranch Enterprises

10 Finished Building Lots 1-5 Acres : Andover : Sussex County : New Jersey

Auction | Builder's Close Out Ten Finished Lots Sold Individually Minimum Bid $45,000 Andover, Sussex Co, NJ November 10, 2017 Country Lane at Andover: -28 Home Community near Lake Mohawk -Country Lane at Andover offers the best of country living with convenient access to major highways -New Jersey's “hidden jewel” with its lakes, parks, and...

New 1.26 Acres : AUCTION 11/10/17

10 Finished Building Lots 1-5

Andover : Sussex County : NJ

Bob Dann

Ready For Hunting Season : Comstock : Val Verde County : Texas

This property has a nice draw running through the middle of it with good West Texas brush cover. Down payment $2,272, monthly payment $459. Wolf Springs Ranch is located in Val Verde County 13.5 miles north of Comstock on Highway 1024. Comstock is about 24 miles northwest of Del Rio on U.S. 90. The terrain on the ranch is rolling hills with wide...

55.71 Acres : $55,431

Ready For Hunting Season

Comstock : Val Verde Co : Texas

Sam Poorman : Ranch Enterprises

Sweeping Lake Views With Boat Slip : Marble Falls : Burnet County : Texas

Description Land Liquidation -Sweeping Lake Views w/ Boat Slip -Was $175,000 NOW ONLY $29,900 -Sweeping Lake Views and Soaring Elevations -Grand Gated Entrance -Fully Recreational Lake -Paved Roads and Underground Utilities (including water & sewer) -Beautifully Wooded Home-Sites -Private Boat Slips -Call 844-613-9172 ext. 8707 for your Preview...

1.30 Acres : $79,900

Sweeping Lake Views With Boat

Marble Falls : Burnet Co : TX

Nathan Saunders : Premier Land

Target Auction Company

Dewey Jacobs

Premier Land

Nathan Saunders

RecLand Realty, LLC

Pat Porter

InstantAcres.com Inc.

Zachary Johnson

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